- Is every coach insured?
Each coach is covered with $5 million liability insurance.
- Where will I be picked up after arrival? What happen if the flight is delayed?
Passengers of U.S. domestic flights will be picked up by our escort at the baggage claim area and passengers of international flights will be picked up at the Exit. If the flight is delayed, changed or canceled, please notify us as soon as possible for appropriate arrangements. In addition, the loss incurred as a result of the above-mentioned reasons shall be borne by the airline company. We (i.e., C&J Express dba Sea Gull Holiday) assumes no responsibilities.
- Does the package price include meals?
Basically, the package does not include meals unless otherwise specified.
- Does the package price include admission fees?
The admission fees that are included in the package price are specified in the itinerary. For those not specified in the program, they are not included in the package rate. Please review the itinerary carefully before making payment.
- What are the typical tips?
For airport pick-up or drop-off service, the typical tips are $2/person per trip. For tours lasting between one to three days, the tips are typically $5/person per day. For tours lasting more than three days, the typical tips are $6/person per day.
- Is the time indicated in the itinerary coach arrival time or departure time?
It’s departure time. In this connection, please make sure to arrive ten minutes before departure time. No waiting will be granted for late passengers. In addition, arbitrary change of pick-up venues without prior consent of the Company is not permitted.
- Will each passenger’s seat on the coach not be changed during the trip?
For fairness, passengers change seats on a daily basis for tours lasting three days and up. By so doing, every passenger will have the opportunity to have front seat.
- Can we change or cancel the reservation?
Different tours have different penalties on changes and cancellations seven days prior to departure. Within seven days prior to departure, no change or cancellation is allowed. No refund shall be made to cancellation due to personal reasons of the guests, such as lack of travel documents, arriving late, sickness, accidents or others.
- Is smoking permitted in hotel rooms?
All rooms on our reservation list are non-smoking rooms. Heavy penalties will be levied for smoking in the rooms. Please contact hotel front desk if smoking rooms are desired.
- How many beds are there in a hotel room?
All hotel rooms on our reservation list are standard rooms with 2 beds. If three or four customers wish to share a standard room and need an extra bed, the customers shall contact the hotel front desk and bear all the extra costs.
